Privacy policy
PRIVACY POLICY
Last updated: October 2, 2026
This Privacy Policy describes how HelloPookie ("the Site", "we", "us", or "our"), a brand managed by Style & Spark India Trading, collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from the HelloPookie website (the "Site") or otherwise communicate with us regarding the Site (collectively, the "Services").
HelloPookie offers aesthetic and cute lifestyle products, including soft toys, plushies, cute accessories, gifts, tumblers, sippers, cozy clothing and other related products. For purposes of this Privacy Policy, "you" and "your" mean you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we collect pursuant to this Privacy Policy.
By using our Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree, please do not use or access our Services.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our practices or for other legal or operational reasons. Updates will be posted on this page with a revised "last updated" date.
What Personal Information We Collect
Information You Provide Directly:
· Contact details: name, address, phone number, and email
· Order information: billing/shipping address, products purchased, payment confirmation, email, and phone number
· Account information (if applicable): username, password, and account-related details
· Customer support information: messages, questions, feedback, or other details you share with us
· Gift and delivery information: recipient name, delivery address, phone number, or other information you provide when sending a product as a gift
Information Collected Automatically:
· Device and browser type, IP address, approximate location, and how you interact with our Site
· This may involve the use of cookies, pixels (including Meta/Facebook Pixel), and similar technologies
Information from Third Parties:
· Shiprocket (for checkout, logistics, shipping, and delivery updates)
· PayU and Razorpay (for payment processing and fraud prevention)
· Advertising partners such as Meta (Facebook and Instagram)
How We Use Your Personal Information
We use the collected information for:
· 1. Order Fulfillment & Services – to process orders, handle payments, pack and ship products such as toys, gifts, accessories, tumblers, sippers, cozy clothing, and other HelloPookie products, and manage returns or exchanges
· 2. Customer Support – to respond to inquiries, provide order assistance, and resolve issues
· 3. Marketing & Advertising – to send promotional messages, introduce new products or offers, and run targeted advertising, including through Meta/Facebook Pixel
· 4. Security & Fraud Prevention – to verify transactions, prevent fraudulent activity, protect our Site, and safeguard customer accounts
· 5. Improving Services – to analyze Site performance, understand customer interactions, improve our products and shopping experience, and develop new offerings
Cookies & Tracking
We use cookies and tracking technologies, including Meta/Facebook Pixel, to:
· Remember preferences and improve the browsing and shopping experience
· Run analytics relating to traffic, performance, engagement, and Site usage
· Measure advertising performance and deliver relevant advertisements across Meta platforms
You may disable cookies through your browser settings, but some features of the Site may not function properly.
How We Share Personal Information
We may share your information with:
· Service providers – e.g., Shiprocket for checkout, logistics, shipping, and delivery services
· Payment processors – PayU and Razorpay for secure payment processing and related fraud prevention
· Advertising partners – Meta (Facebook and Instagram) for advertising, measurement, and targeted marketing
· Legal authorities – if required to comply with applicable law or to protect our rights, customers, property, or Services
We do not sell or rent your personal information to third parties.
Data Retention
We retain your personal information for as long as necessary to:
· Fulfill and support your orders and customer service requests
· Comply with legal, tax, accounting, or regulatory obligations
· Resolve disputes and enforce our agreements and policies
· Maintain appropriate business and transaction records
Security of Your Information
We take reasonable measures to protect your personal data. However, no method of transmission or storage is 100% secure. Please do not share sensitive payment details, such as card information, via email, social media, chat, or other unsecured communication channels.
Your Rights & Choices
As an Indian customer, you have the right to:
· Access the personal data we hold about you
· Request correction or deletion of your personal data, subject to applicable legal and operational requirements
· Opt out of marketing communications at any time, including through an unsubscribe option where available or by contacting us
· Ask questions about how your personal information is handled
Children’s Data
HelloPookie sells products that may be purchased as gifts for children and families. However, our online Services are intended to be used by adults, parents, or legal guardians. We do not knowingly collect personal information directly from children under the age of 18. If you believe that a child has provided personal information to us without appropriate parental or guardian involvement, please contact us so that we can review the information and take appropriate action.
Contact Us
If you have any questions about this Privacy Policy or would like to exercise your rights, you may contact us at:
HelloPookie
Managed by: Style & Spark India Trading
Email: Support@hellopookie.in
Address: HelloPookie, #87, Shiv Shakti Nagar, Opposite Lodhi Temple, Delhi Road, Meerut, Uttar Pradesh, 250002, India