Terms of service

Terms & Conditions

Last Updated: May 2, 2026

Overview

This website is owned, managed, and operated under the brand name HelloPookie (“we”, “us”, “our”).

Throughout the site, the terms “HelloPookie”, “we”, “us” and “our” refer to HelloPookie, a brand managed by Style & Spark India Trading.

HelloPookie offers this website, including all information, tools, products, services, and other resources available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here.

By visiting our website and/or purchasing something from us, you engage in our “Service” and agree to be bound by the following Terms & Conditions (“Terms”). These Terms apply to all users of the site, including, without limitation, browsers, vendors, customers, merchants, and/or contributors of content.

If you do not agree to these Terms, you may not access the website or use our Services.

Our store is hosted on Shopify Inc., which provides us with the e-commerce platform through which we sell our products and services.

Section 1 - Online Store Terms

By agreeing to these Terms, you confirm that you are at least the age of majority in your state or place of residence, or that you are the age of majority and have given consent for your minor dependents to use this site.
You may not use our products or Services for any illegal or unauthorized purpose.
You must not transmit any harmful code, malware, viruses, or other malicious material through our website or Services.
A breach or violation of these Terms may result in termination or restriction of your access to our Services.

Section 2 - General Conditions

We reserve the right to refuse service to anyone, for any reason, at any time, subject to applicable law.
You understand that your non-financial content may be transferred over networks in unencrypted form where technically necessary for network transmission.
Payment and financial information is transmitted through secure and encrypted payment channels provided by our payment service providers.
You agree not to reproduce, copy, resell, distribute, exploit, or commercially use any portion of the Service, website content, product content, images, designs, branding, or other materials without our prior written permission.
HelloPookie and Style & Spark India Trading reserve the right to take appropriate action against unauthorized use of our website, content, branding, product images, or intellectual property.

Section 3 - Accuracy of Information

We are not responsible if information made available on this site is not accurate, complete, or up to date.
Product information, descriptions, specifications, images, prices, availability, offers, and other website content may be updated from time to time.
Policy pages such as Terms & Conditions, Return & Refund Policy, Shipping Policy, and Privacy Policy will mention the date of the last update at the top.
We make reasonable efforts to ensure that product information displayed on our website is accurate; however, minor differences may occur between website representations and the actual product.

Section 4 - Modifications to Services & Prices

Prices of our products are subject to change without notice.
We reserve the right to modify, update, suspend, or discontinue any product, collection, feature, or service without notice.
We are not liable to you or any third party for any modification, price change, suspension, or discontinuation of the Service or any product.
Promotional pricing, discounts, coupons, and special offers may be subject to additional terms and eligibility requirements.

Section 5 - Products

HelloPookie offers a variety of aesthetic, cute, lifestyle, gifting, and everyday products, which may include, but are not limited to:

Soft toys and plush toys
Tumblers and sippers
Cups and drinkware
Cute and aesthetic accessories
Gifts and gifting products
Cozy clothing and apparel
Home and lifestyle products
Toys and play-related products
Stationery and other cute lifestyle items
Other products introduced on the website from time to time
Certain products may be available exclusively online and may have limited quantities.
Product colors, textures, sizes, designs, and appearance may vary slightly from the images displayed on your device due to lighting, photography, manufacturing variations, and differences in screen settings.
We make reasonable efforts to display product images and colors as accurately as possible, but we cannot guarantee that your device will accurately display the actual product color.
Some products may have minor variations in dimensions, finish, texture, packaging, or appearance while remaining consistent with the product description.
We reserve the right to limit sales of products to specific people, regions, or jurisdictions within India.
Product descriptions, pricing, specifications, availability, and packaging may change without notice.
Some products may be intended for specific age groups or purposes. Customers are responsible for reviewing product descriptions, age recommendations, warnings, and usage instructions before purchasing or using a product.
Products should be used only for their intended purpose and in accordance with any instructions or warnings provided with the product.

Section 6 - Billing & Account Information

We reserve the right to refuse or cancel any order at our sole discretion, subject to applicable law.
Orders may be limited or cancelled based on customer account information, payment method, billing information, shipping address, product availability, suspected fraudulent activity, or other legitimate reasons.
You agree to provide accurate, complete, and updated purchase, billing, shipping, and account information for all purchases made through our website.
You are responsible for ensuring that the information provided during checkout is correct.
If incorrect or incomplete information results in a failed or delayed delivery, additional charges may apply where permitted.
Payments are processed securely through our authorized payment service providers, including PayU or Razorpay.
By placing an order, you agree to pay the applicable product price, shipping charges, taxes, and other applicable charges displayed during checkout.
For information regarding cancellations, returns, replacements, and refunds, please review our Return & Refund Policy.

Section 7 - Shipping

Orders are fulfilled and shipped through Shiprocket and its courier partners.
Delivery timelines displayed on our website are estimates only and may vary depending on the delivery location, courier operations, weather, holidays, logistics conditions, and other circumstances beyond our reasonable control.
Once an order has been handed over to the courier partner, delivery is subject to the courier's operational timelines and policies.
Customers are responsible for providing a complete and accurate shipping address and contact information.
Delays caused by incorrect addresses, unavailable recipients, courier disruptions, natural events, or other circumstances beyond our reasonable control may not be considered a failure by HelloPookie to fulfill an order.
For detailed information about shipping, please refer to our Shipping Policy.

Section 8 - Third-Party Tools & Links

We may provide access to third-party tools, payment gateways, shipping platforms, tracking services, applications, websites, or other services.
These third-party services may be provided “as is” and “as available” without warranties of any kind unless otherwise stated by the third-party provider.
We are not responsible for the policies, practices, availability, security, or content of third-party websites or services.
Your use of third-party services may be subject to the terms and conditions and privacy policies of those third parties.

Section 9 - User Content

If you submit, upload, post, review, comment, or otherwise provide content to HelloPookie, you must ensure that such content does not violate any applicable law or the rights of another person.
You may not submit unlawful, abusive, threatening, defamatory, obscene, fraudulent, misleading, or harmful content.
You must not submit content that infringes another person's intellectual property, privacy, or other legal rights.
We reserve the right to remove, edit, restrict, or refuse user-submitted content at our discretion and where permitted by law.
By submitting content such as reviews, photographs, comments, or other material, you represent that you have the necessary rights to provide that content to us.

Section 10 - Personal Information

Your submission of personal information through the store is governed by our Privacy Policy.

Please review our Privacy Policy for information regarding how personal information may be collected, used, stored, processed, and protected.

Section 11 - Errors & Omissions

We reserve the right to correct errors, inaccuracies, or omissions relating to our website, products, product descriptions, pricing, promotions, offers, availability, shipping information, or other content without prior notice.

This may include correcting information after an order has been placed where an error is discovered, subject to applicable law and our obligations to customers.

Section 12 - Prohibited Uses

You are prohibited from using the site or its content for:

Any unlawful or unauthorized purpose
Violating any applicable laws or regulations of India
Infringing or violating our intellectual property rights or the intellectual property rights of others
Harassing, abusing, threatening, or discriminating against others
Uploading or transmitting malicious code, viruses, malware, or other harmful material
Attempting to gain unauthorized access to our website, systems, accounts, or databases
Engaging in misleading, fraudulent, deceptive, or unlawful activity
Collecting or tracking personal information of other users without authorization
Interfering with the security or operation of the website or Services
Using the website or its content for any purpose prohibited by these Terms

We may terminate, restrict, or suspend your access to our website or Services if prohibited use is detected or reasonably suspected.

Section 13 - Disclaimer of Warranties & Limitation of Liability

We do not guarantee that our Service will always be uninterrupted, timely, secure, or error-free.
We do not guarantee that the information, products, or Services available through our website will always meet your individual expectations or requirements.
Product images and descriptions are provided for informational and purchasing purposes, and minor differences may occur between displayed images and the actual product.
To the fullest extent permitted by applicable law, HelloPookie and Style & Spark India Trading shall not be liable for damages arising from the use of our website, Services, or products, except where such liability cannot legally be excluded or limited.
Nothing in these Terms is intended to exclude or limit any rights or protections that cannot legally be excluded under applicable Indian law.

Section 14 - Indemnification

You agree to indemnify, defend, and hold harmless HelloPookie, Style & Spark India Trading, and their respective directors, officers, employees, affiliates, partners, contractors, service providers, and licensors from claims, demands, losses, liabilities, damages, costs, or expenses arising out of:

Your breach of these Terms
Your violation of any applicable law or regulation
Your misuse of our website or Services
Your violation of the rights of another person or entity
Any content submitted by you that violates these Terms or applicable law

Section 15 - Severability

If any provision of these Terms is deemed to be unlawful, void, invalid, or unenforceable, that provision shall be enforced to the fullest extent permitted by applicable law, and the remaining provisions shall remain valid and enforceable.

Section 16 - Termination

These Terms remain effective unless terminated by either party.

You may stop using our Services at any time if you no longer wish to be bound by these Terms.

We may suspend or terminate your access to our website or Services if we reasonably believe that you have violated or failed to comply with these Terms or applicable law.

Any provisions that by their nature should survive termination, including intellectual property, indemnification, disclaimers, limitations of liability, and governing law, shall continue to apply after termination.

Section 17 - Governing Law

These Terms and any separate agreements through which we provide Services shall be governed by and construed in accordance with the laws of India.

Any disputes arising in connection with these Terms or your use of our website or Services shall be subject to the jurisdiction of the appropriate courts in accordance with applicable law.